Winn22 Privacy Policy

Overview

This Privacy Policy applies to all players who access or use the Winn22 platform, including those who visit the website without registering. It describes the types of personal information we collect, the purposes for which we use it, the conditions under which we may share it, and the measures we take to keep it secure.

By creating an account or continuing to use Winn22, you acknowledge that you have read and understood this policy. We may update it from time to time. The date of the most recent revision is shown at the top of this page.

Information We Collect

Winn22 collects personal information when you register an account, use the platform, complete KYC verification, or contact our support team. The categories of data we collect include:

We collect only what is necessary for the purposes described above. You are not required to provide information beyond what is needed to operate your account.

How We Use Your Information

Winn22 uses the personal data we collect for the following purposes:

• To create and manage your player account.
• To verify your identity and age as required by our KYC process (you must be 21 or older to play).
• To process deposits and withdrawals in Philippine Peso via your registered payment method.
• To send you account-related communications such as OTP codes, transaction confirmations, and support responses.
• To detect and prevent fraud, money laundering, and unauthorised account access.
• To monitor for problem gambling indicators and apply responsible gaming measures where appropriate.
• To improve platform performance, fix technical issues, and develop new features.
• To comply with applicable legal and regulatory obligations.

We do not use your personal data for unsolicited third-party marketing. Any platform-related updates or promotions we send are based on your account activity and can be managed through your account notification settings.

When We Share Your Data

Winn22 does not sell your personal information. We share it only in the following circumstances:

• Payment processors — your financial details are shared with the payment service providers needed to complete deposits and withdrawals in PHP, including local e-wallet and bank transfer partners.
• Identity verification services — KYC documents may be processed by a trusted third-party verification provider to confirm your identity and age.
• Security and fraud prevention — technical data such as IP addresses and session logs may be shared with security service providers to detect and prevent fraudulent activity.
• Legal and regulatory requirements — we may disclose personal data when required to do so by applicable law, court order, or regulatory authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, player data may be transferred as part of that transaction. You will be notified if this occurs.

All third parties who process data on our behalf are required to handle it in accordance with applicable data protection standards and are prohibited from using it for their own purposes.

How Long We Keep Your Data

Winn22 retains your personal data for as long as your account is active and for a reasonable period thereafter. Retention periods depend on the type of data and the purpose for which it was collected:

• Account information and transaction records are kept for a minimum of five years from the date of the last transaction, in line with standard financial record-keeping practices.
• KYC documents are retained for the duration of your account plus a period thereafter as required for compliance purposes.
• Technical and session data is typically retained for a shorter period and used primarily for security monitoring and platform improvement.

When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data by contacting our support team, subject to any legal or compliance obligations that require us to retain it.

Your Rights as a Player

As a Winn22 player, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete information on your account.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Restriction — ask us to limit how we use your data in certain circumstances.
• Objection — object to the processing of your data for specific purposes.
• Portability — request a structured, machine-readable copy of the personal data you provided to us.

To exercise any of these rights, contact the Winn22 support team. We will respond within a reasonable timeframe. Some requests may require identity verification before we can proceed.

Cookies and Tracking

Winn22 uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is used. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential cookies — required for the platform to function correctly. These cannot be disabled without affecting core features such as login and navigation.
• Analytics cookies — help us understand how players interact with the platform so we can make improvements. Data collected through these cookies is aggregated and not linked to individual identities.
• Security cookies — used to detect and prevent fraudulent sessions and unauthorised access attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to access some features of the Winn22 platform.

Security Measures

Winn22 takes the security of your personal data seriously. We use industry-standard technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption on all data transmitted between your device and our platform.
• Strict internal access controls limiting who can view player data.
• OTP-based verification for account login and sensitive actions.
• Ongoing monitoring for suspicious activity and potential security incidents.
• Regular security reviews of our systems and processes.

While we take all reasonable precautions, no system is completely immune to security risks. We encourage you to use a strong, unique password for your Winn22 account and to contact support immediately if you suspect unauthorised access.

Players Under 21

Winn22 does not knowingly collect personal information from anyone under the age of 21. Our platform is strictly for adults aged 21 and above. If we become aware that a minor has provided personal data, we will close the account and delete the associated information promptly.

If you believe a minor has registered on Winn22, please contact our support team so we can investigate and take appropriate action.

Changes to This Policy

Winn22 may revise this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a new revision date.

If changes are material — meaning they significantly affect how your data is collected or used — we will notify you through your registered email or a prominent notice on the platform. Continued use of Winn22 after changes are published constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how Winn22 handles your personal data, please get in touch with our support team. We are happy to assist players across the Philippines — whether you are based in Manila, Quezon City, Cebu, Davao, or anywhere else in the country.

You can reach us at: [email protected]

For account-related data requests such as access, correction, or deletion, please include your registered account email and a brief description of your request. We will respond as soon as possible.